Availity India | Open Position IT

Production Data Support Engineer

Location – Bangalore
Job Description
• Willing to work non-standard business hours on an on-call basis in a 24x7x365 environment
• Primary Production Support for Big Data pipelines/jobs (both real-time and batch)
• Review Production specifications to verify accurate thresholds and measurements
• Collaborate closely with fellow team members to better automate daily production monitoring
• Ability to perform ad-hoc analysis, interpret and communicate results in clear fashion; attentive to details
• Knowledge (or willing to learn) Big Data (Hadoop, Kafka), SQL, and ETL concepts
• Programming knowledge (preferred), preferably Python
• Familiarity (or willing to learn) with Linux/Unix console (can navigate yourself around the server via commands)
• Golden Gate Replicat support
• Informatica Monitoring Support
• Killing Oracle long-running jobs

Production Support Level 1 Duties
• An alert is received via Pager Duty app (via phone) or an alert is received via email distribution group
• Upon alert reception, alert is to be Acknowledged and triaged/worked
• Carefully inspect the alert name and details
• Locate the underlying job in the JAMS scheduling tool (most alerts have the job location posted in the alert content/details)
• Review the “run” history of the job in JAMS to see when it failed
• Review the “log” history of the job in JAMS to locate underlying error
• If the alert is tied to an Informatica workflow (as noted in the alert content or in the JAMS workflow call), logon to Informatica Monitor for more information. The JAMS scheduler “error” tends to be vague at times, whereas the Informatica Monitor (via the Session Browser) gives better insight into the true error.
• Inspect the Informatica Monitor errors
• Utilize any existing Runbooks for alert handling (if available)
• See if a restart (via JAMS) resolves the error
• Monitor Informatica parsers via the proper Integration Services
• Monitor the SuperSet Dashboard for platform health. Take note of things like large Kafka lags (> 10M), large data latency (> -100), Golden Gate Replicats behind, Hadoop Current Day behind.
• If Golden Gate Replicats are behind, log on to server to check if any Replicats are in stopped state. If so, start.
• When need further assistance, page L2 support.

Sr. Cloud Systems Administrator

Location – Bangalore
The primary job responsibilities of the Senior Cloud Systems administrator are to work in coordination with the IT department to develop and support cloud and on premise, windows infrastructure. They usually provide technical assistance on windows, cloud-based systems, and resolve operational problems. The professional will also assist in the administration of cloud service and a Windows server environment. Here are some of the additional cloud systems administrator responsibilities that come under the job preview.

Key Responsibilities:
• Analyze resource utilization and consumption.
• Manage resource groups.
• Managed role based access control (RBAC).
• Implement and manage storage Create and configure storage accounts.
• Import and export data to Azure / Cloud.
• Configure Azure / Cloud files.
• Implement Azure / Cloud backup.
• Deploy and manage virtual machines (VMs) Create and configure a VM for Windows and Linux.
• Automate deployment of VMs.
• Manage Azure / Cloud VM.
• Manage VM backups.
• Configure and manage virtual networks Create connectivity between virtual networks.
• Implement and manage virtual networking.
• Configure name resolution.
• Create and configure a Network Security Group (NSG).
• Implement Azure / Cloud load balancer.
• Monitor and troubleshoot virtual networking.
• Integrate on premises network with Azure / Cloud virtual network.
• Manage identities Manage Azure / Cloud Active Directory (AD).
• Manage Azure / Cloud AD objects (users, groups, and devices).
• Implement and manage hybrid identities.
• Implement multi-factor authentication (MFA).
• Asset Management and License compliance.
• Reporting KPI indicators to Managers.
• Ensure Patch Management compliance.
• Ensure tickets are resolved within SLA.
• Handle Cloud Operations (Events, Incidents, and Requests) within a ticket-driven, delivery-centric managed services organization.
• Modify pre-built scripts to provision cloud resources and automate repetitive tasks wherever practical.
• Be a primary “face to the customer” during the “Mange” phase of the customer lifecycle – communicating clearly and concisely to identify, triage, remediate, and resolve infrastructure and solution issues when customer needs are greatest.
• Directly consult with users and /or customers in relation to requests for technical support for managed services and systems.
• Manage and execute planned maintenance for standard infrastructure and fully automated code pipeline environments.
• Lead and participate as a member of cross-functional teams in the management, operations, maintenance, and sustainment of complex technical services and environments across the customer life cycle. • Excellent customer service skills and the calm professional.
• Extensive experience with Windows system administration - administration within virtualized environments is preferred.
• Microsoft Windows Server 2008/2012/2016 and newer.
• Extensive experience with networking, and storage components (e.g. Operating systems / virtual machines, TCP-IP / DNS / VPN / File / Object storage, etc.).
• Experience with complex Virtual Desktop Infrastructure (VDI).
• Knowledge of and experience with monitoring, metrics collection, and reporting using open source and third party tools.
• Server system architecture, implementation, administration and documentation.
• Active Directory, DNS, DHCP, SCCM and IIS.
• Enterprise backup tools like BackupExec and NetBackup.
• Keeping the Cloud resources in compliant with enterprise security.
• Preparing the Infrastructure flow charts and documentation.
• Managing of On-premise and Cloud Infrastructure.
• Mentor team of Cloud Systems Administrators and Associate Administrators.
• Enable fellow IT staff through training, documentation and mentorship.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Work Experience
• 8 - 10 years with Windows/Linux server administration.
• 5 - 6 years’ of administration experience on Cloud platforms.
• 3 – 4 years of Business Application Support and maintenance.

Education and Certification (Any 3)
Bachelor’s Degree in Computer Science, Information Technology, Electronics, or Telecommunications.
• AZ-103: Microsoft Azure Administrator.
• Microsoft Azure Security Technologies - AZ-500.
• MS-202: Microsoft 365 Messaging Administrator Certification Transition .
• AWS Certified SysOps Administrator.
• McAfee certification or any security certification would be a plus.
• Advanced administration certification on any cloud platform.

Specialized Skills & Knowledge
• Extensive experience UNIX/Linux system administration.
• Microsoft On premise Exchange and Microsoft 365 Services and newer.
• VMware vSphere 5, vCenter, SSO and related hypervisor technologies.
• Microsoft SQL Server 2008/2012 and newer.
• Security Products MacAfee ePO, Virus Scan, Host Encryption, Firewall related technologies.
• Automation by performing windows and cloud advanced scripting.
• Test and proposing the newer technologies.

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Availity is the place where healthcare finds the answers needed to shift focus back to patient care. We work to solve communication challenges in healthcare by creating a richer, more transparent exchange of information among health plans, providers, and technology partners. As one of the nation’s largest health information networks, Availity facilitates billions of clinical, administrative, and financial transactions annually. Our suite of dynamic products, built on a powerful, intelligent platform, enables real-time collaboration for success in a competitive, value-based care environment.

Availity India Private Limited

8th Floor, B Wing, M2 - Madhuvana North Avenue, Manyata Embassy Business Park, Outer Ring Road, Nagawara, Bangalore – 560045.
CIN: U74999KA2008PTC044868     |     Phone: (080) 6751 9600 – 9620    |     Email: indiainfo@availity.com
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